BizTech Solutions

Frequently Asked Questions

IT industry questions, that BizTech gets frequently asked.

Managed IT is the outsourcing of an organization’s IT service to an external MSP, or Managed Service Provider, that is contracted to maintain their internal network and technology needs.

Businesses need managed IT services because they provide security, as well as monitor and maintain their network. This not only provides security from external threats but also minimizes downtime and maximizes productivity.

There are a lot of pieces to a well-designed business network. To maintain a secure environment, someone must be monitoring and managing the updates and subscriptions on your equipment. We also monitor the hardware and get alerts that can help us identify and solve potential issues before they become impactful to your business.

The IT industry is constantly changing and becoming more complex. It is very difficult for a single person to keep up with these changes or to be knowledgeable in all the areas. If you have an in-house IT person, that’s GREAT!! Our team can provide them with a “backup” and escalation point, which will provide you with a higher level of security and the ability to take a vacation without leaving you stranded.

We support all kinds of systems, and we tailor our solutions to your needs. Whether you use Windows or Mac, have on-site servers, or are fully utilizing the “cloud”, we meet with every prospective customer first and tell you exactly how we can help you succeed.

We support businesses of any size and any geographical location. Whether you have 5 employees or 500, we have you covered!

There are so many areas of a network that can fail or have issues. Software updates can cause issues, hardware can fail, and a lot of the time we find that setup and configuration weren’t done correctly from the start. Whatever the issue, there is a permanent fix!

We provide IT solutions to all industries.

Our backup solutions can be customized to suit your needs, but we do on-site and off-site backups for any of your systems with recovery in as little as 10 minutes.

Our backup solution uses VEEAM.

We do an on-site assessment for any potential customers. For support, we can take care of 95% of your needs remotely but will come on-site when needed.

Response times are under 5 minutes. Our goal is to resolve your issue within the first hour, and unlike most other IT providers, when you call us, you actually speak to one of our local team members.

Call us! We customize our support to suit your needs. If you require after-hours support, we will be there.

Absolutely! We can connect your offices virtually, including phone systems and software!

You can request support from your desktop, via email, or by phone.

The “cloud” is just a server that is located somewhere other than your office. The benefit of the cloud is that you don’t have to purchase and maintain servers in your office. Instead, you host your software externally.

In most situations, yes! Call us to discuss.

We offer remote and on-site support.

We designed BizTech Solutions to solve every issue most IT providers face. We put our customers and our employees first and we truly care about your technology and your business. With that, we have designed our solutions to ensure your technology adds value and not stress.